Member States shall ensure that the following information and conditions are provided to the payment service user:
5. on safeguards and corrective measures:
(a) where applicable, a
description of the steps that the payment service user is to take in
order to keep safe a payment instrument and how to notify the payment
service provider for the purposes of point (b) of Article 69(1);
(b) the secure procedure for
notification of the payment service user by the payment service provider
in the event of suspected or actual fraud or security threats;
(c) if agreed, the conditions
under which the payment service provider reserves the right to block a
payment instrument in accordance with Article 68;
(d) the liability of the payer in accordance with Article 74, including information on the relevant amount;
(e) how and within what period
of time the payment service user is to notify the payment service
provider of any unauthorised or incorrectly initiated or executed
payment transaction in accordance with Article 71 as well as the payment
service provider’s liability for unauthorised payment transactions in
accordance with Article 73;
(f) the liability of the
payment service provider for the initiation or execution of payment
transactions in accordance with Article 89;
(g) the conditions for refund in accordance with Articles 76 and 77;